PROFESSIONAL SERVICES

Hostease Professional Services

Advanced issues, migrations, performance tuning, security incidents, panel rebuilds—delivered in a three-tier structure: $299 diagnostic / fixed-scope packages / $200 hourly.

Diagnostic PackageFixed-Scope PackagesEmergency Response1-hour minimum

View Tiers Submit Inquiry

Response SLA

Diagnostic Package Within 4 hours

Standard / Packages Within 4 business hours

Emergency (24×7) Within 1 hour

Three Tiers, Match by Need

From a low-friction diagnostic, to fixed-price project packages, to flexible hourly and emergency support.

Low-friction entry

Diagnostic Package

$299 / 1-hour cap

A senior engineer triages your server remotely and delivers a written diagnostic report covering issues, risks, recommendations, and effort estimates.

Remote triage (up to 1 hour)
Written diagnostic report (issue / risk / recommendations / effort)
Follow-up scope and quote for the fix

Full refund if we fail to deliver a written triage record and next-step recommendations. Refund is not conditioned on full resolution of the underlying issue.

Order Diagnostic

Transparent pricing

Fixed-Scope Packages

from $399 / package

Common high-frequency scenarios productized at fixed prices, removing the uncertainty of pure hourly billing.

Server Migration (≤10 sites) from $599

DNS, files, databases, mail, SSL—plus verification
Server Migration (10–50 sites) from $1,299

Above plus mail queues and scheduled jobs
WordPress Malware Cleanup $399 / site

Scan, clean, harden, submit Google review (delisting time not guaranteed)
Performance Audit + Tuning $799

MySQL / PHP / cache / panel config, with a written report
Security Incident Response from $499

Includes the first 2 hours; overage billed under Tier 3
Control Panel Rebuild Quote-based

Depends on data volume and backup completeness

Ask About Packages

Flexible on-demand

Hourly + Emergency

$200 / hour

For ad-hoc engineering issues with unclear scope. Hourly billing applies; nights, weekends, and 24×7 emergencies carry a multiplier.

1-hour minimum, then 15-minute increments
Business hours 1.0x (Beijing 9:00–18:00)
Nights / weekends 1.5x
24×7 emergency with 1-hour first response 2.0x (response is not resolution; subject to prepayment, panel access, and on-call confirmation)

Submit a Ticket

Response SLA

Clear first-response and delivery cadence so wait time is never a black box.

Diagnostic Package

First response: Within 4 hours

Delivery: Report within 24 hours

Standard / Packages

First response: Within 4 business hours

Delivery: Per milestone

Emergency (24×7)

First response: Within 1 hour

Delivery: Progress update every 2 hours

* The first-response commitment is not a resolution time; it takes effect after prepayment and on-call scheduling are confirmed

Scope and Engagement Terms

What we deliver, what we don't, what we'll need from you, and how billing and invoicing work.

Included

Remote triage and configuration changes
Migration execution (DNS / files / databases / mail / SSL)
Performance tuning and caching strategy
Security cleanup and hardening recommendations
Panel recovery and basic rebuilds
Written records and next-step recommendations

Not Included

Custom business code development (beyond configuration)
Data salvage from physically damaged drives
Third-party software licensing fees
24×7 ongoing managed service (a separate product line)
Guaranteed delisting from browsers or search engines

We'll Need from You

Server root or panel administrator access
Necessary provider credentials (IPMI / DNS / registrar)
A reachable technical contact
Decision authority for emergency actions

Engagement Terms

New customers prepay; established customers (≥3 orders) may request Net-15
Only unused prepaid hours under Tier 3 (hourly) are refundable within 90 days
Diagnostic packages and fixed-scope packages are non-refundable once ordered; the diagnostic package additionally falls under the non-delivery refund clause
USD invoices issued by default; regional invoicing available on request
NDA available depending on project complexity

Frequently Asked Questions

How is this different from monthly managed services?

Managed service is continuous operations (monitoring, patching, watch). Professional services is delivered per issue or per project. If you need 24×7 ongoing managed service, please contact our managed-service team.

Why does the Diagnostic Package refund cover only "non-delivery", not "non-resolution"?

The deliverable of a diagnostic engagement is the written triage record, risk judgment, and next-step recommendations. Full resolution depends on system complexity, customer cooperation, and third-party factors—it is not a proxy for service quality.

Does this include code development?

It does not include custom business code development or application-layer rewrites. Configuration changes, script fixes, and parameter tuning are in scope.

How are time zones handled?

Billing defaults to Beijing business hours (9:00–18:00). For overseas time zones or after-hours response, choose the emergency tier or pre-arrange a window.

Do you sign NDAs?

Yes. NDAs are typical for projects involving business data, source code, or compliance requirements. Work begins after signing.

Need a Hostease engineer to step in?

Tell us your server environment, the symptoms, and the urgency. We will recommend the right tier and provide a quote.

Submit Inquiry