After a long time of meticulous preparation and training, we are now happy to announce that: Chinese Customer Support has been successfully launched on July, 20, 2010, Beijing Time. As for Hostease, this is a very important and a great step forward. We always keep in mind that except for the high quality of a … Read more
HostEase is excited to announce the launch of Chinese Customer Support, aimed at improving the experience for our Chinese-speaking customers. With the addition of 24/7 live chat and ticket support in Chinese, users will be able to communicate more easily with our technical team. This new service, along with our Chinese website (http://cn.hostease.com), will streamline the process from purchasing to after-sales service. We believe this move will further enhance customer satisfaction and make hosting with HostEase even more accessible.
Our Chinese site launched! As we promised in HostEase to Expand Chinese Market, the Chinese-language web site of HostEase has already launched at http://cn.hostease.com. This will be our first step on expanding the Chinese market.Besides, the Chinese customer service is coming soon. Welcome to visit HostEase’s Chinese official site and contribute your valuable advice. Your opinion … Read more
SoftLayer will perform a required power maintenance at 2am PDT on 3/17/2010, which will affect HostEase’s server on them server103.hostease.com. So we post this notice to inform you about the maintenance for the attached servers on HostEase. During this maintenance window the server will be powered down for a period of about 20 minutes. Again, … Read more
Recently, we have made a decision of developing China into one of HostEase’s top markets on the top meeting. In August, 2009, HostEase announced that it had launched the support of Alipay — the major online payment method in China. The Eastern country has become one of the most important markets for hosting industry. A … Read more
Recently, some customers ask if they can use their former nameservers instead of changing the nameservers to HostEase’s. Here I’ll give some explanation on it. It’s known that a domain name will be managed by at least two nameservers (ex> ns1.hostease.com & ns2.hostease.com) after being registered. Usually, these two nameservers belong to the domain registrar … Read more
Without doubt the most important aspect of any hosting plan is support. That is, the major consideration in choosing a web hosting service is to find a web hosting providers that offers excellent customer service and support. You want to know that whether you can get urgent help when you have a problem. No matter … Read more
HostEase.com provides three kind of shared web hosting packages: Blog hosting, basic hosting and business hosting. Business hosting package provides free dedicated IP and other two packages also support dedicated IP. Why should we use dedicated IP? Do you know the advantage of dedicated IP? We all know that we can visit a website via … Read more
We offer several payment methods for our customers, among which Paypal and 2CO are the common payment system for domestic customers. Besides, we also support Alipay payment. You may ask what Alipay is. Well, it is a popular payment method in China. Alipay is to Chinese users what Paypal is to us. It is known … Read more
We’ve selected some most asked questions from our customers. Together with his own curiosity, a new staff of HostEase, Joey Leblanc, starts a talk with our leader, Ella Leonard. Joey: As an employee, now I’m familiar with the word HostEase, but what is HostEase? Ella: HostEase is designed to help Internet users EASE their process … Read more