We’ve selected some most asked questions from our customers. Together with his own curiosity, a new staff of HostEase, Joey Leblanc, starts a talk with our leader, Ella Leonard.
Joey: As an employee, now I’m familiar with the word HostEase, but what is HostEase?
Ella: HostEase is designed to help Internet users EASE their process with web hosting; provide convenient and reliable hosting service for Internet users around the world.
Joey: I’ve been in HostEase for only several weeks, but I’ve found that everything here is fresh and charming. Can you tell me the history of HostEase? Some customers are also curious about that.
Ella: HostEase was founded in 2007 by some young men including me. After realizing the difficult in finding a good hosting service, we decide to ease the course of web hosting. As a young energetic power in webhosting industry, we hold fresh and reliable products, modern service concepts and attractive prices.
Joey: What do you think are HostEase’s features?
Ella: 1. 24-hour customer service via phone to someone who can work directly on the server. Customers can get a quick reply through telephone. We’ve also got a professional team to solve technical problems occurring during the use of web hosting.
2. Hardware quality. HostEase employs high-quality equipment in the datacenter to provide better service for the customers. All failed hardware component will be replaced within 5 hours of customers’ notification in the Support Department of HostEase.
3. Notification of downtime in advance. We will always note the customer of the scheduled downtime and maintenance on our homepage or blog. So please visit often and pay attention to these notifications.
4. 99.9% up time guarantee. HostEase.com offers its Subscriber a 99.9% uptime guarantee for shared hosting.
Joey: This is a customer’s question:
What is more important when considering a web host? Customer service, reliability or price?
Ella: Well, the reliability of a web host affects its websites in a direct way. Once there’s anything wrong with their websites, the administrators of websites will depend largely on the web host provider’s customer service. Based on these facts, people are willing to spend a lot of money to ensure the reliability of the products and the efficiency of the customer service. While with HostEase, customers can get a reliable web host with professional customer service and, totally affordable price.
Joey: It is said that the basic hosing package is our besting selling product, isn’t it?
Ella: Yes. The package includes unlimited disk space and unlimited bandwidths, support PHP 5, MySQL databases, CGI, Perl, cPanel, etc. The basic hosting package will cost only $6.95 dollars per month if you purchase a two-year plan. (More information on http://www.hostease.com/shared-hosting.html)
Joey: where are our servers located?
Ella: We make our servers locate in Softlayer’s data centers.
Joey：This is a most mentioned question —— “Who should I turn to for help when getting some problems?”
As far as I know, we offer telephone support, live chat help and support ticket for our customers.
Ella：Well done. We are committed to provide the most convenient and professional customer service for our customers. Whenever getting any problems, our customers can:
1. Contact our Support Department via phone. Our customer service staff can work directly on the server and help you through the problems.
2. Have a live chat immediately after coming across a problem. Our live representatives are available 24/7.
3. Visit our support center (support.hostease.com) and submit a ticket, describe your problems and the operation you’ve done in details. Your ticket will be processed as soon as possible.
4. Ask for help via Email or letter. Please send your e-mail to support@hostease.com.
Joey: Will we charge our clients for support?
Ella：Certainly no.
Joey：Why does HostEase offer a money back guarantee?
Ella：In consideration of customer experience, wee offer a 30-day money back guarantee for our customers. We are confident that we can provide the best service. (More details about 30-day money back guarantee on Terms)
Joey: What do you think is it that will make hostease.com a competitive company in the Hosting market?
Ella: We believe in Customer first and foremost. The ultimate goal of our working is to provide reliable, great product and service for our customers. Customer experience is always the focus we are working on. We believe that only through customers can a web host win excellent reputation.
Joey: What is HostEase’s marketing goal/plan now?
Ella: Our brand promotion is now in progress. We are making every effort to offer better service and build a trusted brand. It is hoped that HostEase will become one of the most popular web host brands within 3 years.
Joey: How shall we promote our web site?
Ella: Mainly through customer referrals and affiliate sales. We will then advertise on several various Web Hosting review magazines and sites. Besides, the ongoing special offerings can also attract more customers and contribute to the promotion.
Joey: Some customers are interested in becoming an affiliate of HostEase, then how to become an affiliate of HostEase?
Ella: HostEase’s Affiliate Program enables its affiliates to add certain links and promotional features to their web sites for which they will be eligible for compensation. It is quite easy to become an affiliate of HostEase:
1. Sign up for an affiliate account on www.hostease.com/affiliate.html
2. Select a banner
3. Place the banner and your code on your site and begin making money!
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